For years, Ryanair and Kiwi.com have fought various disputes in court. It was a thorn in the side of the low-coster that the OTA brokered tickets without a distribution contract. Now the dispute has been surprisingly announced to conclude a distribution partnership.
Ryanair and Kiwi.com repeatedly dragged each other to court, with different outcomes. In some cases, the inconsistencies were also carried out on the backs of the passengers, as the low-cost airline refused to take passengers on board without OTA verification. Passengers who were found at the gate with boarding cards with the Kiwi.com logo were temporarily not allowed to board them at all.
There is neither Ryanair nor Kiwi.com nor an official distribution partnership announced. According to the announcement, the airline provides direct access to the reservation system, so that screen scraping is no longer necessary. According to Ryanair, Kiwi.com has committed not to charge any surcharges for flights or additional services and to provide the airline with customer and payment details. In addition to these benefits, customers can also take advantage of Kiwi’s virtual interline service, which allows them to book connecting flights. Should they miss their connecting flight, Kiwi will rebook passengers onto the next available flight free of charge.
“We are pleased to announce this new approved OTA agreement with Kiwi.com.” This is a large proportion of Kiwi customers, there is nothing in the world, Ryanairs fly, seats and bags on Kiwi.com with all available Information, with the certainty that all flights are available directly from Ryanair. You have complete access to your booking via your myRyanair account. Ryanair has long been committed to ensuring that all consumers are protected from overpricing and fraud by OTA pirates and that fake customer contact and payment information is not provided to airlines. This new partnership with Kiwi is an important step in achieving this protection for all Kiwi customers, who will now have access to Ryanair’s low fares and additional services without excessive fees, enabling Kiwi to offer the best prices from Ryanair to all customers Ryanair announces, says Dara Brady from Ryanair.
For Kiwi.com, Chief Commercial Officer Golan Shaked explains: « Today’s announcement of the collaboration with Ryanair is positive and ends a period of friction that has impacted our customers. » They reflect our commitment to building relationships with all airlines The benefits of our customers and our long-term business goals.”
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